jeudi 30 janvier 2014

The Two Most Important Factors In eCommerce Design

The Two Most Important Factors In eCommerce Design

OK, so the title isn’t strictly true there is one important factor in ecommerce shopping cart design and two things you have to do achieve it.  The goal is to make people purchase your product.  The two things you have to do to make them buy is to help and persuade.

When you design a site you need to pay serious attention to it’s usability and it’s persuasive abilities. The aim of a good eCommerce solutions is to gently (or not so gently) persuade the sites user to purchase the product they want to make sure that they find this as easy as possible..

Usability Design

When a customer lands on your internet store they will only have a certain amount of patience, once this all runs out they will give up and leave your site for one of your competitors. The easier your site is to use and the less they have to think about how it works the longer they will stay on your site, and the more likely they will be to purchase from you.

With the increase in the use of CSS and the increasing accessibility of graphic manipulation packages people are able to completely customise the way the ‘things you click’ on their web-site look, the limit it pretty much their own imagination. Unfortunately this can lead to some confusion for users who have to think about what is clickable and what isn’t,  this will cause them to get frustrated.

With text links it’s best to follow HTML tradition, keeping links in a contrasting colours and keep them underlined. Users also like to know where they have been, so keeping links that have been visited in another colour is good practice.

Persuasive Design

Once you've addressed the Usability of your store and your visitors can find their way around your site easily and find their way to where they want to be, you must then consider the second important part of the design. You need to make then go to where YOU want them too, the order confirmation page. Below are 3 tips for making this happen.

Once the user has put some items into their cart and clicked on the checkout button there is a good chance that they really want to buy something. So whatever you do make it as easy as possible for them to put their credit card details in and click the order confirm button.

A design practice that we implement is removing all unnecessary links from the order process. For example all links to the ‘home’ and search boxes are removed. If the user goes searching for other products then it’s possible that they’ll get side tracked and forget that they were going to buy your products. But make sure that the user still has access to the information about the product that they’re buying, we try to implement this by including all the information on the shopping cart page, or by linking to pop-up with the info in, we don’t link back to the original product page as this could lead to further distractions.

Long checkout processes with multiple pages is also something that should be avoided. Only ask the customer for information that you really need.

You need to make your product descriptions and products images as descriptive as possible, don’t ever assume that your customers are as well versed on your products as you are.

Also the more information that you include the more ’spider food’ there is for the search engines.

The Right eCommerce Solution For Successful Online Trading

The Right eCommerce Solution For Successful Online Trading

So what is it the complete solution to all of your online business problems? The solution is called an ecommerce shopping cart system. This highly popular online business instrument enables you to raise sales transactions of your online store very quickly and conveniently. Shopping cart is the vital element in an online ecommerce website. Shopping cart acts as a turnkey for your entire online business and turns your business into a thriving and highly profitable home based business.

Various web designers and developers are designing shopping cart to boost up the sales of almost all kinds of products. Many businessmen have put up their products online for sale. The medium of ecommerce or ebusiness is quite effective to promote any business.

Your website is the mode through you attract buyers to your site. So the ecommerce online shopping cart should contain all the features that can attract potential buyers to your site. An online buyer is always nervous about giving out his financial details online. It is very essential to assure your customer of the secured identity.

Many shopping carts provide the muti-payment modes to the customers. They can either opt for credit payment mode or by merchant account or via gateway such as Paypal or any other service provider. Merchant account is a bank account that allows you to manage credit card dealings. This allows you to maintain your customer's personal information. You can add prices and product options in to your shopping cart.

Ecommerce has gained popularity, but customers will not buy products from sites if your site is not working properly. Your website must be user friendly and must make shopping easier for the customer.

There are some basic elements of a usable ecommerce online shopping cart. Site navigation must be very simple. Complex site navigation will confuse your customer and can scare them away. The links found in your website should be properly co-coordinated. Some times customers find the products they want to purchase through links in various sites.

Best ecommerce shopping cart are the ones that integrate the selling transactions of your online businesses. Each of the software manufacturer claims that their ecommerce shopping cart are the best in the software market.

An advanced ecommerce shopping cart should have the genuine features of an online store. It should enable the customers to purchase products without much hassle. The shopping cart software should support all the customer friendly programs. The online shop on the website displays the products with the price listings and the size listing along to make the shopping easier for a customer. Various modes of payment are optional to the customer. Thus the customer makes his pick with the help of shopping cart on the website only.

It should perform the sales effectively. Some of the good ecommerce shopping cart gives the full technology support of shopping cart software. Any person with basic web knowledge can go in for establishing an online store or marketing website. Various ecommerce shopping cart providers even set online tutorials for the potential customers of shopping carts.

A good ecommerce shopping cart should also be versatile. The user should be able to manage his business without hassle and provide traffic and sales data to measure conversions.

The Future of Ecommerce Store Development

The Future of Ecommerce Store Development

As a long time web designer I've dealt with any number of eCommerce options over the years.    In general you've always had two major options:

1) You build and code from scratch.   This required a great deal of knowledge in various coding languages in addition to the ability to design an attractive interface which will work within the construct of the website's structure.

2) You pay a company with pre-built systems.   This was not only extremely expensive but rarely allowed you freedom to create any sort of pleasing design as it would have to conform to their limited header/footer customization.

Free solutions are Open Source based online shop e-commerce solutions that are available under the GNU General Public License. They all contain a rich set of out-of-the-box online shopping cart functionalities that allows store owners to setup, run, and maintain their online stores with minimum effort and with no costs, fees, or limitations involved.  Most of these  Open Source solutions provide an e-commerce platform, which include the powerful PHP web scripting language and the fast MySQL database server.

In addition to the obvious advantages of these open source stores, there are many less obvious benefits such as.

- The ability to change the design of your store nearly instantly by simply selecting a new "template" from within your administration panel

- Countless free "add-ons" and "modules" which add all types of additional features to your store.

- As the projects continue to grow and the stores improve you can upgrade, and of course the upgrades are free also.

You can find more information on these Open Source eCommerce Solutions at their hub sites.   Just type in the OS solution name you wish to research into your search engine and their home pages will show up.  The most popular solutions are ZenCart, OScommerce & CRE Loaded.  But there are many other ones out there to choose from; however these three have proven themselves over time and have such large user bases and support groups that I would recommend trying one of them first before attempting to delve into lesser known solutions.

To sum this all up.  While large companies will always need a custom built solution for their online stores, the average small business no longer needs to spend five or ten thousand dollars to have a quality store developed.   The use of a free OS solution along with an inexpensive design template will have you selling online for pennies on the dollar compared with a custom built store.  Even if you don't feel you have the skill set to work with the OS solutions, you can hire any competent developer to implement it for you.  Sure you'll be charged, but the price will be a small percentage of what you would have paid.

Promoting Ecommerce Sites

Promoting Ecommerce Sites

Setting up your ecommerce site was no simple process, but in creating a successful ecommerce business, setting up the site is only the first step. Promoting your ecommerce site is what will determine whether or not you make a profit. How you promote your ecommerce site will determine how much profit you will make the first month, the first year, and for the life of the business.

First things first: the reason you have an ecommerce site is to sell your products. Each page that lists a product needs to have words to offer the consumer as much information as possible about the product that you have to offer. Because your pictures don't have the benefit of touch and three dimensional site, your pictures need to offer as many angles as possible, including close-ups and labels if applicable. In this way, your customer can feel confident that he or she is going to get exactly what they want.

Search engines, however, can't see pictures. The only way that search engine spiders will pick up your site when a customer searches a key phrase that relates to your product is if you have text that relates to that product on the page. Include it in the title bar for the page, in the header and throughout the descriptive text. Use variations of the words within the product name as well as words that are related. In this way, the search engine will recognize your page as a legitimate landing site for the consumer.

Don't get too carried away with the text, however. Keep the word count between 300 words and 750 words. Too little and there isn't enough information to convince the search engines or the consumer that you are the expert you claim to be. Too much and the consumer gets bored or overwhelmed and clicks through without reading anything.

Once you have your ecommerce site set up, properly filled up with informative text and pictures, submit your URL to main directories like Dmoz and Yahoo. Directories are great places for consumers to get focused results for their key phrase searches. Finding your site here lends it credibility that search engines don't offer.

In the same way, niche directories offer the same authority to your site and then some. Because your site must pass an acceptance process, to be included in their directory means something in the business world. Only sites that are qualified and related to the particular niche of the directory are included. If your ecommerce site is among them, you're guaranteed a much higher percentage of traffic that will not only come to your site but are more likely to stay, purchase, and return often.

Your next step in promoting your ecommerce site is something like advertising. Get your name, your brand, and your URL everywhere that matters. That means posting your expert industry related advice on forums that consumers interested in your product area are likely to roam. For blogs in your sphere of influence, that goes double. Blogs, especially, are gaining popularity by the day and have the added feature of RSS feeds which allow its regulars to subscribe to an alert system which lets them know every time a new post (i.e. your new post) goes up.

Finally, you can implement these ideas and watch your traffic numbers rise and your profits soar within weeks.

Key Points To Building A Successful Ecommerce Website

Key Points To Building A Successful Ecommerce Website

An ecommerce website is fast becoming an essential piece of the modern business' success with the gradual shift in business environment to the online landscape. For the website to make any type of substantial contribution however, the business needs to have a complete understanding of its' customers wants and needs. This is perhaps the toughest aspect of the online business model.

Tools such as web analytic software can provide early guidance on how to proceed into the online business world. Designed testing to gain insight into visitor traffic patterns enables the user to monitor the site traffic in order to study the general market issues, number of visitors clicking into the pages of the sites etc. A business can use this information to design and develop the optimal solution to address these visitors / potential customers.

From the small out-of-the-basement business to the giant entities, regardless of business mode (B2B or B2C), building an ecommerce site has a terrific significance in today's market. The subject of building an ecommerce site involves certain pivotal steps that the web site developer is required to take for planning, developing and putting it into action.

One can find tons of detailed information regarding the choices of the designs the developer needs for building an ecommerce site. In this issue, it is important to discuss about the term “Handel” since it is very much a related topic. A “Handel” is basically a set of technical modules that are used to perform certain repetitive usual actions such as adding and removing items to and from the shopping cart and other usual tasks which are related to making ecommerce software.

Building the best solution involves solving for the endgame. What is the end goal the site should accomplish? With this in mind, build the site mechanics using reverse engineering, always keeping the end result in mind. It is best to always strive to build efficiencies and ease-of-use so that the visitor avoids any type of confusion in navigation. Build it and they will come!

There are certain criterions that must be met to build up a better ecommerce site. A better ecommerce site must give a clear view of the company’s actual status and should be comprehensive and substantial. It is very important to create an ecommerce site in such a way that it becomes capable to deliver within a very short window of time. If you continue to focus on the question, "why should a customer buy from me?" then your project will experience the greatest end success.

Another pivotal point regarding building a better ecommerce site is fewer the number of pages, better it is for the external world. The site should display the points of guarantee or warranty for the products and should be built in such a way so as to assure the customer that you will always be there to help the customer if anything goes wrong.

Introduction To Ecommerce

Introduction To Ecommerce

Many people new to websites and/or ecommerce are confused at the in and outs of ecommerce. Even many people who are fairly adept at scripting can set up a store using some popular package such as OSCommerce and then are left stumped by the idea of making it work with a payment gateway to actually collect money and put it into their account.

The Basics - How Funds are Collected

Ecommerce simply refers to the practice of shopping online. From the site owner's perspective, it entails collecting funds from sales transactions on their website and depositing that money into the bank. In order to collect funds, you need to have a merchant account and a payment gateway (discussed below). Basically, when a person enters their credit card number on a website, the card number and buyer information is sent to a payment gateway. This is done securely. The payment gateway will interface with a payment processor to check availability of funds as well as any other criteria set for accepting transactions. If the funds are available, the payment processor will then deduct the funds.

Merchant Accounts

A Merchant Account is a special type of account specifically for online retailers. They are designed to allow non-POS (point of sale) transactions using credit cards, or transactions where you don't have the person's credit card in hand. In other words, you don't have a card swiper. A merchant account is not the same as a bank account. It acts as a go-between between your payment gateway and your bank account, accepting funds from credit cards which are then deposited into your bank.

A merchant account is a relationship based on trust between you and the issuing bank. The bank takes funds from the buyer's account and deposits into your account. A payment processor takes care of checking for availability of funds and debiting from the credit card account. The bank issuing the merchant account is trusting that you will fulfill your end of the transaction by providing the product or service that the buyer purchased.

Payment Gateways

A payment gateway serves as the front end to your merchant account, allowing you to manage funds, transactions, and the like. It also serves as a connection between your website and your merchant account. It takes data submitted via your secure order forms and presents it to your processing bank. The processing bank then approves or declines the transaction and sends its response back to the payment gateway. The payment gateway then turns around and provides this data back to the merchant for appropriate handling of the transaction. A payment gateway, then, does not offer services such as merchant accounts or shopping carts, although some of the larger-known gateways do provide such options as value-added services.

Fraud prevention is a big one because, as stated above, too many fraudulent transactions will result in chargebacks which could end up putting you on the Match List and your merchant account closed. Some of the common fraud detection mechanisms are Address Verification (AVS) which compares the customer's address with that on file with the issuing bank, CVV2 which makes use of the 3-digit security code on the credit card (4-digit on American Express cards).

Most gateways will provide instructions on how to interface with their servers from your web store. Many gateway providers can get you set up with a merchant account at the same time as the gateway. So, in most cases, you do not need to sign up for them separately.

How relevant is your Ecommerce Web Site Design?

How relevant is your Ecommerce Web Site Design?

Ecommerce web site design can spell either success or doom for any business. In this internet age it is imperative to have an online site for advertising, selling or buying a product or service. There are numerous ecommerce websites doing business on the World Wide Web. Your website’s ecommerce design must be relevant to all the different elements needed for designing a good website. 

If you want to add a personal touch to your site, you can design your own site. However you can also get professional help from the numerous website designing companies to get your online business site designed. Select a good web design company which has high credibility to design your ecommerce web site.

The purpose of any ecommerce site is to generate business for a product or to promote a service. Ecommerce web site designing is not an easy task and is not done overnight. There are some basic simple rules which you need to follow to make a good website. First of all ensure that your website is compatible to different types of browser and operating systems.

The purpose of an ecommerce site is to generate business leads, and if online surfers using different browsers and operating systems cannot even view your site properly, you will lose out on a significant number of prospective clients. Think about this aspect before you actually go about designing a website.

It is said that pictures have the ability to communicate messages which sometimes even words fail to say. Pictures have a very strong ability to portray strong emotions. Silence they say is sometimes stronger than words. Put up relevant pictures on your site to put forward an idea. Take care that you do not put up any irrelevant and outdated pictures on your website. 

Color combination of a website is very important. Choose the color to be used in your ecommerce web site design only after a very careful consideration. Colors in an ecommerce site must not be garish and at the same time must not be too dull, so that it does not even invoke any response from visitors to your site. Choose a color pattern which is appealing to the eye, but at the same time refrain from going over the top.

The navigability and the functionality of ecommerce web site design are of big importance. Your site may be the best visually looking site ever made, but if it does not have proper functionality and navigability, no one is even going to give your site a second glance.  No visitor is going to wait and search for information in your site if it is not properly navigable and functional. 

Take care of the contents in your ecommerce web site design. Good and relevant content is a great means of bringing visitors to your site. Check out for yourself and see if the content in your site is relevant of not. Also see if all the links are properly placed or not and whether visitors are immediately transferred to the page that has the relevant information for their query.

Make your best effort in satisfying the visitor to your site. Consider yourself as a visitor to a site and think what all things you would want to see in a site. Users are the king in determining if a website will work or not. Take care of the user and try to satisfy his or her needs in your ecommerce web site design.

Finding Your Ecommerce on the Web

Finding Your Ecommerce on the Web

Online or off, a time tested method of succeeding in business is to focus on an unexploited area. You are probably wondering how. Here is your answer.

Finding Your Ecommerce

When we talk about a niche, we are simply identified a very focused area of business. There are a zillion sites selling movies, but very few selling French movies from the 1960s. If there is sufficient interest in such movies, you could build a business around selling such classic movies. This concept applies to any business area regardless of whether you are selling products or offering services.

You need to do some daydreaming. Most people make the mistake of focusing on a subject that they think will make a ton of money. Problems can occur with this approach because if you have no inherent interest in the area besides money, you will eventually grow disillusioned with it. If you are going to start a business, you want it be enjoyable. If it is just another job, you have made a bad mistake. This brings us back to daydreaming.

You need to give serious thought to your interests, and not just your interests today. What have you always been interested in? Don’t worry about how you will make money, just focus on the subject matter. Remember the cliché – find something you love and the money will follow. This is exactly what you want to do. Once you have an idea, it is time to figure out how to make money off of it.

For a web business, you want to focus on something known as keyword research. Keyword research is crucial because you can type in a phrase and see the exact phrases people have used to search on Google, Yahoo and MSN that incorporate the world. Even better, you can see how many people use the phrase each day. Doing keyword research lets you determine if there is enough interest in your area and the exact phrases your prospects are using to find things in the area. It doesn’t get much better than that!

There are a variety of tools you can use. Overture offers a free tool that will give you a general idea, but is not the most accurate. Wordtracker is much better, but will set you back a few bucks. Keyword Discovery is similar, but runs a few more dollars yet. Regardless of your choice, make sure to use one of these for keyword research.

Once you identify the phrases used by your prospects, you can determine if there is enough interest in your nook. You can also identify the exact phrases they are using and tailor your site and marketing to those phrases.

ECommerce Websites for Small Businesses

ECommerce Websites for Small Businesses

In first World countries the Internet is now a huge part of our everyday life.  We use it at work and we use it at home.  It is all around us.  A person from a First World country would be in a minority if they said they had not paid for anything across the Internet or bought a product or service online through an eCommerce store.  One study found that residents in European Nations spent $132 Billion Euros (USD $180 Billion) through eCommerce Websites.  In the next 5 years the amount spent through eCommerce Websites is set to increase by 25% per annum to an estimated $406.8 Billion Euros (USD $554 Billion).  It should be noted this only covers Europe and does not factor in the US, Asia and other emerging regions, which would easily double or triple those figures.

So, clearly there is a huge market place online that needs to be serviced by online shops and websites selling products and services.  As a business owner I can see a huge market for established businesses in the real World to move into the World of eCommerce and sell online.

ECommerce Website Partners should be assessed for their suitability to deliver a quality ongoing relationship that will be to your company’s best benefit for the long term.

1. A strong history of developing eCommerce Websites with a good portfolio and testimonials

2. Hosting with reliable and strong Internet connections

3. Good design and development team adequate support in the future

4. Online Marketing Professionals with proven history of success and a good portfolio of established clients - THE single most important feature of any shop - getting visitors through the doors!

As a business owner I would describe an eCommerce store with Search Engine Optimisation implemented as a store with many, many different doorways into it.  ECommerce websites owners should recognize that the more people you get to come to your website the more sales you will make.  Search Engine Optimisation does exactly this, targeting certain phrase that when searched on in Google your website shows up for.  Now it should be noted that the higher to the top you finish the more website visitors you are likely to get.

It has been shown in studies that 80% of all people who search on a term go to one, or more, of the results on the first page (the top 10) results.  So the goal with SEO is to get on the first page and in the top 10 results shown for a given search term.  So your goal in choosing a partner should be focused on good website design but more on online marketing and how they can help you spread the word and get visitors to your website.

An eCommerce website provides many benefits to the underlying business.  It gives the business an extra dimension and as mentioned above if implemented with SEO, many doorways into the shop.  With more customers comes more revenues - everyone recognizes this fact.  An eCommerce Shop also provides Interstate, National and even global reach for your product or service.  With a Global eCommerce system you can reach the farthest reaches of the World and supply product, creating a Global Brand Name in new emerging markets.

Ecommerce Websites - How to Take Your Business Online

Ecommerce Websites - How to Take Your Business Online

In the technological world full of changes from time to time, everything seems to undergo a transformation. For being a part of the web world, it is vital to keep pace with the varying trends and advancements. Information is required at every point and needs to be available at a click.

Gone are the days of dependence. With independence ushering in the workspace, it is necessary to have full control of the website too. Set the business free with an ecommerce website fully customized to the business needs and update whatever is required and desired as and when it happens.

For promoting the online sale of any product, it is essential to have a fully functional ecommerce website. An e-commerce website would provide the platform to sell and take payments online. It thus provides an opportunity to operate and grow any business online using internet.

Business organizations have now started establishing their own websites which enable them to come into direct contact with the customers easily. They can keep an established association with their clientele and prompt the sales of the product or service in a healthier manner. Any customer can visit or find his way to a website easily and in less time by just one click. A customized website will act as a bridge between the customers and the organization's objectives.

To reap the benefits of these features, it is must to have a perfect ecommerce design and content. Let us have an idea of what is required. Ecommerce web site is the concluding goal which leads the customers to buy products from the right place. Hence, the website design should be artistic and should not take the customer away from the central purpose of purchasing. All that needs to be done is to take care and devote appropriate time in applying these tips.

Following are the points that should be considered while having a custom e-commerce website: Domain names and hosting the domain name is the actual website address and it should have hosting where the website is placed so that it becomes easily accessible to the customers. A well structured Buy path. The website should have a structured and definite path to persuade the customer to buy the product. Different web pages should be showcased along with the path direction. This content will make the website easily accessible for the customers.

Important product button The product button must be displayed on the home page. This will help target customer to buy products through the product page. The payment option should be displayed. It should help the customers to make payment for the product through their debit or credit card which makes their shopping easy.

Product information The product must be displayed properly with correct information about the customized website. The information must be enough to influence the thinking, choice and decision of the target audience in less amount of time. Product categories can be displayed along with its features and picture of the product. Business image defines the success of any image. A custom-made website provides an edge and the tool to refine and define the business and its key strengths amidst the target audience.

It helps a business become exclusive and develop flexibility. The user friendliness and competitiveness offered by such a website calls for its need. For the diversity and a more refined personalized website, services of an expert can definitely make a difference. Custom e-commerce service providers ensure that a business reaches its peak through uniquely developed sophisticated website catering to specific client requirements.

Ecommerce Website Owners: Are You Leaving Money On The Counter?

Ecommerce Website Owners: Are You Leaving Money On The Counter?

Keeping in touch with your past customers and visitors, is one of the easiest and cost effective methods of increasing your website sales. You simply must have a mechanism to collect the email addresses of both buyers and browsers alike.

Collecting buyers email addresses is a ”no brainer” – after all you need to send them confirmation details, receipts etc. Just make sure you ask their permission to keep them up to date on future special offers.

Collecting visitor details is a bit trickier, and you must offer some kind of incentive in return for them handing over their valuable email address. Here are several ways:

· A discount voucher off their first order

The amount you are prepared to offer will depend on the profit margin in your business, and the drawback is you may only get the email addresses of people who were going to purchase anyway.

• A competition to win one of your products.

Do make sure you are honest and pick a winner – put past winner details on your site to emphasise this

• An insiders buyers guide

If you offer technical products that can be tricky to understand – such as electronics, audio-visual etc, then write a short guide

• Special reports or tips guides

If you sell golf equipment, search for articles on golf tips online, obtain the authors permission and compile them into a PDF report.

Managing your list

Depending on what ecommerce system your website is based on, you may already have the ability to manage email lists. If not, use a list management service, which allows you to set up autoresponder sequences, multiple lists and send HTML emails.

Which brings me nicely to the next *must* send HTML emails!

HTML emails are the ones full of images and graphics, rather like webpages as opposed to plain text emails.

Why? They are far more eyecatching, which is essential given the increasing amounts of email we get every day. You stand a better chance if you include images of your products – after all a picture is worth a thousand words, right?

(the only exception to this is people selling non tangible products or services - for example, information products usually work better in text emails.)

What should you communicate in your emails?

• Special offers

Any products that you have put on special offer, sale items, end of line stock etc. Adding a message of limited availability or ends by a certain date will help increase response.

• Seasonal offers

Garden furniture and barbecues in Spring, for example.

• Offers tied to special events

• New product reviews

Reviews of the latest product offerings to hit your marketplace, will interest your customers.

• Technical “how to’s”

If you sell any kind of technical product, your customers will appreciate the occasional how to guide. How to get the best out of your equipment, top tips, etc.

Frequency of emails

I wouldn’t advise emailing your customers any more than once a week, and leave it more than a month between communications and they are likely to be forgetting about you.

There we have it. Loads of ideas on how to keep in touch with your customers, and make sure you stay at the forefront of their minds. The cost is virtually zero, and the potential returns are massive.

Ecommerce Website Development Brings More People To Your Business

Ecommerce Website Development Brings More People To Your Business

business and you want to tell more people about your business and what service you offer to the public or what product you're selling. Putting your business on the Internet today offers you the chance to reach millions of people everyday and it's as easy as finding the right website host who will work with you to get your web page up and running so you can start making more money. Millions of people everyday move through the internet to the merchant's web site. From there, a person decides they want to purchase something, so they move to the online transaction server gathers, saves, and encrypts all the information the person gives.

Once this person has placed his or her order, the information moves through a private gateway to a Processing Network, where the issuing and acquiring banks complete or deny the transaction. This generally takes place in no more than 5-7 seconds. There are many different payment systems available to accommodate the varied processing needs of Ecommerce website development merchants, from those who have a few orders a day to those who process thousands of transactions daily. With the addition of Secure Socket Layer technology, E-Commerce is also a very safe way to complete transactions. There are several basic steps involved in becoming E-Commerce Enabled.

• Getting an Internet Merchant Bank Account
• Web Hosting
• Obtaining a Digital Certificate
• Finding a Provider of Online Transactions
• Creating or Purchasing a Shopping Cart Software

You want to be able to accept credit cards over the internet; you will have to apply to your bank for an Internet Merchant Bank Account. This can be relatively easy or somewhat difficult, depending on which country you live in and what bank you are with. In the US , this is a fairly simple procedure. Many banks offer Internet Merchant Accounts, and most Online Transaction Providers will support them. See your bank for details. Since the vast majority of Online Transaction Providers are located in the US and are restricted in their ability to interact with banks outside their own country, international merchants have very little choice.

An international merchant has to find a way to get a US merchant account, embark on the equally difficult task of finding a local Online Transaction Provider, or utilize one of the few companies that services the international market. Also, many banks outside the US have very restrictive policies regarding internet accounts. Luckily, the situation is improving, and most Online Transaction Providers will help you with this if you get in touch with them.

Ecommerce Shopping Solutions for Ebusiness

Ecommerce Shopping Solutions for Ebusiness

E-commerce shopping solutions are available to act as bridge between online businesses and the consumer. By serving a link with the customer, the E-commerce application of your website is a basic feature of your Ebusiness. Searching the complete E-commerce solution for your business is quite important, and it must be both users friendly and secure for customers to feel safe passing on their details.

With uniqueness theft and credit card fraud on the increase, it is critical that your E-commerce shopping solution is trustworthy and safe, which can make it quite complicated to find the proper one that fits within your budget. On the other end, the importance should be given more on the quality, usability and scope of features served by any given package.

E-commerce is current update trend of business process special by majority and it is the internet through online business done. E-commerce is divided in three most factor listed bellow:

B2B (business to business)
B2C (business to customer)
C2C (customer to customer)

B2B Ecommerce: B2B is the selling and buying between companies, wholesale rather than retail. B2B involves widening the circle of suppliers (for safety and competition), and of centralizing control (for records and discounts).

B2C Ecommerce: The B2C E-Commerce Refers to a business communicating with or selling to an individual rather than a company. Most of business to customer in the US report tracks the trends as online selling moves from its youth to early adulthood.

C2C Ecommerce: This is new type of facilities given by internet to C2C, even if it is essential to note that type of commerce, i.e. the form of exchange, yard sales, flea markets, swap meets, and the like -- has existed since time immemorial. Simply, good example of C2C is EBay. Moreover we can define it as, where consumers advertise their services and goods to other consumers.

Consider using an ecommerce solution provider that offers the ability of developing websites and online shopping in any language. This will help to reach a global community of e-business and fetch in more sales. Take benefits of sites that provide quick search features and graphics and online promotions.

Usually, you can develop these types of storefronts and databases in any programming language, including Perl, PHP, ASP and C++ developing environments. When taking this approach, the database will have to be designed from scratch and integrated into the store along with modules to support tax, shipping and payment processing software.

E-commerce website design and development is both services need more friendly solution. Website designing services India and Web development staff is knowledgeable in the latest technologies available today at India designers.

Website Design for E-commerce Shopping Solutions

Your site should have not only an attractive but easy user interface. It should be a practical, handy and user friendly website. Just have a look at the following points that can help you.

• Attractive and Eye Catching Layout

• Clear and Logical Presentation

• Straightforward Navigation System

In short, your website should be simple to search and informative enough to keep your visitors stick to it preserving their interest.

E-commerce offers buyers maximum flexibilities. They can visit the websites of multiple vendors round the clock a day to compare prices and make purchases, around the globe. In some cases, consumers can immediately obtain a product or service, such as an electronic book, a music file, or computer software, by downloading it over the Internet.

Ecommerce Hosting - How To Choose A Merchant Account

Ecommerce Hosting - How To Choose A Merchant Account

For a number of e-Businesses, discovering the best way to accept payments is a frustrating task. As the Internet is an instant medium, it is highly recommended that a ecommerce website must accept credit/debit cards and online checks as modes of payment. In order to accept credit card transactions, you require setting up a merchant account with a merchant bank. As soon as you set up a merchant account, an online processor can provide you with the software or gateway you need to transact.

Selecting a suitable merchant account is considered to be one of the most tough business decisions you make as their existence has almost doubled and are now into more than hundreds. At the time of choosing a merchant account, you should be aware of the cost involved in setting up the account. Refer to the list below and don’t forget to ask about each of these items before agreeing to an account.

Application Fee
The application fee is compulsory so an agent or bank can "research" you as a potential customer. Few firms are more likely to repay this fee if your application is not accepted while others won't. It is always advisable not to pay an application fee that will not be refunded in case you are rejected.

Minimum Account Billing
This fee requires you to do a least amount of business with a merchant bank. A majority of banks require a monthly minimum of at least 25 dollars in transaction fees. Anything less than 35 dollars minimum is satisfactory.

Statement Fee
In case there is a considerable minimum-billing need, then there should be no statement fee. Still, a number of banks charge this to cover administrative costs. If you are assessed a statement fee, it shouldn't exceed 10 dollars per month.

Charge back Fee
In case a customer is not satisfied with their purchase, can't get a refund, or is just looking for something free, you may be faced with a charge back attempt. Under this, the bank will return customer’s fund and debit your account for the full amount. Always make sure to ask about your bank's charge back policy. Most banks tend to be more loyal to cardholders than merchants so protect yourself by preventing charge back fees.

Transaction Fee
This fee, which is usually about 2-3 percent of the purchase, is assessed on every transaction. If a product costs US$100, the bank would receive US$2-3 for their services. While rates are relative to the nature of your business, anticipated volume and your credit history, you should never pay more than 3 percent.

Setup Fee
This covers administrative work necessary to establish your account. In case you're charged an installation or programming fee, there shouldn't be a setup fee. There is a considerable amount of work completed to create merchant accounts, so fees of US$50-500 should be expected.

At the time of approaching banks or an intermediary about a merchant account, always keep in mind the following tips:

1. Read the terms, conditions and anticipated charges carefully. Don't sign anything until your questions are answered to your satisfaction. Take time to understand exactly what you are getting and how much you are paying to get it.

2. Do you require a reserve account? It shouldn't be, but if you are a start-up Internet business, have poor to marginal credit, anticipate low volumes or run a "risk" business, it may be required.

3. How long before funds are available to you? Ideally it should not take more than 72 hours from the time an order or transaction is processed.

eCommerce Fundamentals

eCommerce Fundamentals

eCommerce can be VERY complex. To offer a world class customer experience, retailers must incorporate technologies and functionality that exceeds rising customer expectations.

On the flip side however, site fundamentals still play a very large role in converting visitors into customers. Many retailers surprisingly lose sight of these site basics and leave significant sales on the table. This brief examines 4 quick “fundamentals” every eCommerce manager cannot afford to lose sight of.

Think Fast

Speed has become less of a problem due to the penetration of broadband, but don’t forget that a significant number of people still shop by a dialup connection. When creating a site framework, designers and e-commerce teams should ensure that the site is developed with pages loading in less than 9 seconds (over a dial-up connection).

Our recommended page size is within 60-70k in bytes. At that amount, sites will likely load within the maximum wait time of 9 seconds. Online retailers should avoid flash at all costs within their transactional site. Flash’s artistic aspects may help you establish a brand presence – but it will likely lose potential customers before they have even searched within your store.

Image is important

Images are a very important aspect of selling online and are often neglected. All product images should be of the highest resolution possible, be much larger than the product page original, and have

multiple views. Dynamic imaging capabilities can improve the user experience to an even higher level by increasing interactivity (zoom & rotate). At a minimum – retailers should have at least two additional views outside of the product page image to help build emotion.

Be my guest

Shoppers do not like being forced to do anything, especially when they are ready to open their wallets. Forcing a shopper to register on your site before purchasing is a sure way to drive a portion of your traffic to your competitors. Too often, shoppers do not have the time or the inclination to fill out a lengthy form explaining what types of information they desire.

Always offer the ability to checkout as a guest. You will see less customer leakage within the checkout process and can still offer the option to register when the sale is completed.

Make sure it’s "above the fold"

Your homepage is the most important page within your eCommerce store. It sets the initial tone for the shopping experience and offers your best promotions and products to your visitors. Users typically visually scan a web page from top to bottom and then from left to right. All critical content and navigation options should be obvious to the shopper without having to scroll down. If you have your best promotions “below the fold” – you can bet that a large percentage of browsers are not scrolling down to see it.

Ecommerce: Ensuring Delivery

Ecommerce: Ensuring Delivery

In the early days of ecommerce it was more likely that you would have direct interaction with an online business. Before the advent of shopping carts and online credit card transactions you might have been advised to call the online business phone number and place your order over the phone. Packages may have arrived with a hand written mailer and a note of thanks enclosed. As a customer you might have even been saddled with the task of sending a check and then waiting for the product to arrive once payment cleared the bank.

As ecommerce business has expanded, so too have the methods of payment. With the payment issues moving toward an automated accounting system we have seen the fulfillment of orders move toward a more automated function as well.

This is the typical order of product fulfillment with major online companies today.

1) Product ordered through online store using standard shopping cart.
2) Autoresponder used to confirm order placement and payment information.
3) Order added to a fulfillment database.
4) Autoresponder used to alert customer to the successful shipping of the product.
5) Tracking information provided to allow customer to follow the delivery of their product.

There may still be room for human error, however this type of product fulfillment takes into account the needs of the consumer, the advantages of current technology and a more efficient means of follow through with customers.

Defining your shipping policy in your Frequently Asked Questions (FAQs) section may be a very positive way to help customers know what to expect from your ecommerce store.

It could be your online store provides customized gifts or services that may find benefit from personal interaction with your clients. In some cases it may be wise to adopt a positive human touch when working with your clients. However, as your business grows you may discover it is time consuming to keep up with every order personally. This is when a more automated delivery system may be in order.

Customer service is a prized component to any ecommerce business. If a customer has to remind you to make a delivery it is possible you have lost that individual as a customer.

I had a situation where a software product was ordered, but was not delivered. The company found the information, discovered the shipping error, and sent the product to me overnight and added bonus software. Their response to the issue was what allowed me to feel comfortable returning to their ecommerce store for additional software purchases.

If you make a mistake – make it right – make it better than right – and do it quickly. A reputation is hard to gain and easily lost.

Ecommerce Development - Important for small businesses

Ecommerce Development - Important for small businesses

Owning a small business in this day and age is becoming more difficult.  The fact is that major franchises, chains and large stores are taking over the little guys out there.  Everyday in every small town, people witness the little shops, stores and service providers slipping into the cracks and closing shop.  This is sad, especially with all of the tools and resources available on the internet.  Using the internet is just another method of advertising, a newer tool in the tool box that these small businesses can use to increase their annual revenue and remain open for business.

Not that the internet is a new tool, it’s simply not, but it is new to a lot small business owners out in the country struggling to stay alive.  To many small business owners, computers and the internet are a scary and uncharted territory for them.  These business owners have a false sense of cost and productivity that having a web presence can bring.  Not only is it essential to have a website in today’s changing market, it is essential to have an ecommerce website that sells all of the products and services a business offers.  Trends are leaning towards people using the internet as their own personal tool at home to look for the perfect car, house, mop, jewelry, anything really.  Sitting at home and browsing is a lot less intrusive than going out in a car to the store, especially with the costs of gas going up, to find exactly what they are looking for. 

Why not use this semi-new tool, the internet, to grow your business online and reach a much larger target audience for your products and services.  Having an online presence is really not enough of a tool, if you provide either a service or good (merchandise) and it can be used world wide, then you need to present that to the world.  You may just find as a small business owner, that providing vital information, services and goods to the larger online public is a very lucrative and smart business decision.

How would a small business go about getting an ecommerce developed website?  Search that powerful tool again, the internet.  Find a reputable web design firm that specializes in ecommerce development and ecommerce shopping cart solutions.  Pick a web design firm that provides high quality work, but thinks about designing an ecommerce website driven from just the “design” point of view.  Your ecommerce website does need to look professional, but more importantly it needs to flow and function properly.  Your visitors should be able to decide from your navigation what area of your website that interests them the most.  Your visitors should be able to use your online tools, navigation and shopping cart easily without confusion or error.

It is more than important to develop a properly working ecommerce website.  If you are not utilizing this great tool, the internet, to your small businesses advantage, then you are most certainly missing out on sales, leads and customers.  Owning a small business doesn’t mean you have to fade away when the next big chain store settles in next door to you.  Fight back, with the fairest tool around, the internet.  Get your small business a website that has the ecommerce power to reach all of your target demographic audience and watch your money roll on in.

Ecommerce And The Reason Why

Ecommerce And The Reason Why

The other night, I watched a rerun of the original Superman film from 1978. In it I noticed a considerable amount of time was spent showing how Superman ended up on planet earth. We saw his parents on Krypton, the escalating doom affecting that planet, and why his parents took the decision to place him in a pod and send him to earth. We saw his father Jor-El rationalise this to his wife, explaining how the differing gravities, and less advanced life forms of Earth would give their boy a positive advantage.

What did all this serve to do?

It rationalised Superman's superhero powers. He would be able to fly because he was from a planet with a different gravity, he would be superfast & superstrong because his molecular structure was different, etc.

Basically it gave a reason why.

However far fetched the reasons were, undoubtedly they serve to make the film more believable. They explain why Superman has superhuman powers. And so do many other Superhero films - The Hulk, Spiderman etc, all explain away the superhero's powers, adding an increased degree of believability that would otherwise be absent.

All this shows that if you can incorporate Reasons Why into your marketing, you will undoubtedly increase your sales.

So how can you make this work for you?

Special offers

Instead of just blindly putting special offers on products, explain why they are on offer. Perhaps the manufacturer had a cancelled order, and offered you an amazing deal which you can pass on to your customers. Maybe as a result of your annual stocktake, you need to reduce your inventory, and so are selling off your widgets at a ridiculous low price.

Limited availability

Tell a story as to why there is limited availability on a product. Perhaps it was the last stock of a production overrun, or "forgotten" stock that was in one of your storerooms that got "lost" behind other stuff. If the type of product you sell is not of a limited availability nature, you can tweak this to justify why a particular special price is for a limited time only.

Why you are the best choice

Perhaps you have over 20 years experience in your field which enables you to know your industry inside out. Or you have particular inside knowledge which allows you to get the best deals and pass these on to your customers. Think about it - you can always find an "angle" to justify why you are the best person to buy from.

Customer Testimonial

In a way these are "reasons why" someone should buy from you. Although they are well used in information product marketing, they are under used when selling physical products. Make an effort to collect testimonials from your customers that emphasise your quality of service, speedy service, helpfulness or cheap prices.

Give people a reason why. Make a story out of it. We all see shops with "Sales" banners up all the time, but when they say the sale is due to relocation or closing down, we take an extra special look, don't we? The "Reason Why" is a powerful technique that can add that little extra bit of credibility to give your sales a boost.

eCommerce - A Plan

eCommerce - A Plan

Planning an ecommerce website is like building a house – architecture and budget need to be agreed before the decoration. Once the specification has been agreed then solutions need to be evaluated and costed against that specification are:

- Project management
- Hardware
- Web design and software

All aspects of the project need to be managed. Decide who is going to do it and properly plan the requirements, activities, outcomes, milestones and timings.

Hardware:

Your choices here are a managed service or your own server. The security and disaster recovery aspect that is achieved by hosting with a major provider is very important. Only go with your own server if you have the experience and facilities.

Design and Software:

Site design

Develop site templates and test them with real people. They have to be easy to use and navigate. Don't let "design" drive the site; let ease of use and sales drive the "design". Think how the customer thinks.

Software

At least 3 solutions need to be considered.

- Shopping cart
- Email
- Statistics

Shopping Cart

There are 2 realistic routes here. Either an online or an offline, PC based content management system (CMS). The online CMS can be either an Open Source CMS (Open Source means any application that has been made available, generally free, to developers to view and modify freely. Examples of Open Source applications are MySQL and PHP) or commercial.

There are pros and cons to both routes. An online system is available to anyone with relevant security clearance anywhere any time. A PC based system is, obviously, limited to the PCs running the licenses. An example of a PC based system is Macromedia Contribute which integrates with Dreamweaver. There are a whole range of online Commercial and Open Source options such as SuiteWise, Drupal, Joomla, and Wordpress etc. However, even this is complicated by the fact that some of the shopping cart solutions also contain CMS that may be sufficient for many companies’ requirements.

There are other factors to consider with the shopping cart:

- Does it have its own or does it easily integrate with your exiting stock control systems?

- Does it integrate easily with accounting systems? (e.g. Sage, QuickBooks)

Email

Most CMS, shopping carts and forums have email solutions. However, some solutions are very basic. If the chosen shopping cart solution that best meets the ecommerce and other requirements does not have an effective integrated email solution and if the same be true of the CMS and forum solutions then stand alone Open Source applications such as PHPlist are one alternative solution and the other is an online solution such as Constant Contact or many others.

Statistics

This is arguably the most important part of the package. If you do not know how visitors to your website and in the shop are behaving, what turns them on and what turns them off then it is far, far harder to improve sales and site profitability.

Cost! well how long is a pice of string, but you could be up and running for far less than the cost of new premises.

Designing Your Ecommerce Website

Designing Your Ecommerce Website

With an increase in consumers using the internet to shop and perform business transactions, ecommerce has become the future of the online community. It is estimated that shoppers are spending billions of dollars online each year, with a few stores even outselling their offline parallels. Benefitting completely from the ecommerce boom can be achievable. To keep consumers coming back, you need to create a unique ecommerce site, one that reaches beyond all levels of excellence.

When designing your ecommerce website, you should have a welcome or introduction on your home page. This statement should establish the advantages of your site, and assure those visiting that they should be comfortable doing business with you. State your purpose, express your beliefs, and let the consumer know why business done at your ecommmerce outlet is always secure.

A quality website has smooth navigation. Categories to scan through and obvious search boxes on the site are a must. Design a simple site with large, easy to read fonts and images that will load quickly. Be sure to have a page with specific questions regarding some of your common business policies such as shipping and returns. You may also want to have a link on your home page that leads visitors to a privacy policy. This policy will ensure customers that you will never supply a third party with information they have entrusted with you. It is nearly essential for all ecommerce shops to display this declaration somewhere on their site.

Just as when shopping offline, customers want checkout to be as fast and easy as possible when visiting your online store. If your online store is equipped with a secure server, make your customers aware. This will put them at ease and keep them coming back. Your checkout or shopping cart needs to be just one click away so the customer can be in and out in a minimal amount of steps. In this day and age, it is advisable to offer a variety of payment selections such as PayPal and other online payment sources, credit and debit cards, online checks, and money orders. Include a contact telephone number for customer support so the customer has assurance that they will have assistance if there is a problem with the order.

Organize a special section of your ecommerce website dedicated completely to special discounts and current sales. If you have an extraordinary amount of sales items, create a separate webpage devoted to the ones that are most preferred, and have another page with a complete listing of all discounts. During the holiday season, have a certain portion of our website set aside for customers to purchase gift certificates.

Producing a profitable, reputable ecommerce website can be a simple task with a well constructed site plan, some time and patience. Taking full advantage of the ecommerce phenomenon, you can succeed in your business marketing dream.